Refund policy

All FREEGO products are personal care items applied directly to the hair and scalp. For health and hygiene reasons, all sales are final and we cannot accept returns or exchanges on product that has been opened or used.

Damaged, defective, or incorrect orders

We stand behind every jar that leaves our shop. If your order arrives damaged or defective, or you received the wrong item, contact us within 14 days of delivery and we will make it right with a replacement or a full refund, including any shipping you paid. There is no cost to you, and you will not need to ship the item back unless we ask.

To start a claim, email wholesale@barberiausa.com with your order number, a photo of the item and its packaging, and a short description of the issue. We respond to every claim within 2 business days.

Order cancellations

Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.

Lost or undelivered packages

If tracking shows your order as delivered but you have not received it, contact us within 14 days and we will open a claim with the carrier and work with you to resolve it.

Refund processing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the funds to appear on your statement.

Questions

Email wholesale@barberiausa.com and a real person will get back to you.